Spaze I-Tech Park, Sector-49, Gurgaon
Mon - Sat : 09.00 AM - 09.00 PM

Terms & Conditions

Ferri is a technology company that makes available a platform for matchmaking "consumers" seeking travel services from and to various destinations across India with "providers" who can provide such travel services. The services are delivered by The providers and Ferri acts simply as a marketplace platform. In this Term and Conditions, the words “we”, “us” or “our” mean “Ferri”.


Ferri engages in the business of the provision of tour and travel-related services through its platform. Collectively these are referred to as Services.

Platform - Ferri engages in the business of the provision of the tour and travel- related services through its various platforms, including its website(s), communication systems like phone or SMS, customer service, customer and vendor management systems, support ticketing systems, and across its web and mobile applications. Collectively, these ways of enabling our services are referred to as the Ferri Platform.

Consumer, Customer, or You – An individual or organization that seeks services delivered by independent third-party Operators through the Ferri Platform. Such an an individual or organization is a consumer on the Ferri platform. A customer needs services either for their own use or use by another.

Third-Party Provider – An individual or organization that operates as an independent third-party and uses or interacts with the Ferri technology platform to receive marketing leads for consumers that can avail of the provider's service or product. A provider or Provider Partner is an independent third-party who has a contractual relationship with Ferri.


When you use the Ferri Platform or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically with such as e-mails, texts, mobile push notices, or notices, and messages on this site or through the Ferri platform. You concur that all arrangements and different correspondences that we give to you electronically fulfill any legitimate necessity that such interchanges be recorded as a hard copy.


You must follow any of our policies made available to you within our Services.

Utilizing our Services doesn't give you responsibility for property rights in our Services or the substance that you access in our Service. You may not utilize content from our Services except if you get consent from its proprietor or are in any case allowed by law. These terms don't allow you the option to utilize any marking or logos utilized in our services. Try not to eliminate, dark, or modify any lawful notification shown in or alongside our Services.

In connection with your use of the Services, we may send you service announcements, admin messages, and other information related to the service.

Some of our Services are available on electronic devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws and making a loss to you.

Some of our offer services have additional terms and conditions that apply. Those terms and conditions are listed separately and apply to your use of such services and take benefits of it. If at any time, if the terms listed between those additional terms & the terms listed in this document seem to overlap or missed, then the terms that are more specific, more restrictive, or more directly applicable to the use scenario shall be applicable in our services.


We take customer and driver safety seriously.

Customer's or Passenger pickup & drop address must be a valid residential, commercial office, hotel, shopping mall, markets, etc, or public places such as railway stations, airports, bus depots, or any other known landmarks. Any isolated or outstrike area where driver safety may be a concern shall not be considered as a valid pickup address. The Driver reserves the right to refuse a pick up from such a location which he deems to be unsafe. The customer shall be required to select a reachable and acceptable pickup point in such a case.

We advise the customers to verify the identity of the driver before the trip begins to confirm if they are traveling with the same person as assigned by Ferri. We also urge our customers to verify the license plate of the car and confirm if they are commercial (yellow plated) and match the details provided by Ferri.

Similarly, the driver may seek the customer's identification proof to ensure that he is picking the right person(s) for the trip.

Thinking about the safety of both Client and Driver as the main priority, we for the most part don't permit Driver fatigue and encourage a change of Driver weariness and energize a difference in Driver and whenever required, a vehicle from major breakpoints in the journey.


The substance on our platform is for your overall data and utilization as it were. It is liable to change without earlier notification. Neither we nor any outsiders give any guarantee or assurance concerning the precision, practicality, execution, fulfillment or appropriateness of the data and materials found or offered on this site for a specific reason. You recognize that such data and materials may contain mistakes or blunders and we explicitly reject obligation for any such mistakes or blunders to the furthest reaches allowed by law. Your utilization of any data or materials on this site is totally at your own personal danger, for which we will not be subject. It will be your own personal obligation to guarantee that you comprehend the terms recorded on your booking affirmation messages, solicitations and that the utilization of any items, administrations or data made accessible through our foundation meet your particular prerequisites.


In case of cancellation of your booking, we shall refund the amount proportionate to the number of rides remaining after deducting 40% of the amount of the whole sum paid to us ahead of time for the given booking. Please refer to Shuttle Passes Refund Policy separately To demand a discount, essentially reach us with your booking subtleties inside thirty (30) days of your purchase. If you don't mind incorporating your Booking ID (shipped off you through SMS and email in the wake of booking). Alternatively, kindly reveal to us why you're mentioning a discount – we pay attention to client criticism very much and use it to continually improve our contribution and nature of administration. Discounts are typically prepared within 21 days from the date of solicitation and are restricted to the sum paid to us ahead of time for the given booking.

Discounts are dependent upon Undoing charges, if appropriate (for details please refer to our Cancellation Policy above).